Product details

Description

Everyday working life consists largely of communication – from the official presentation of a groundbreaking project to informal hallway conversations.

It is therefore important that communication takes place consciously and – as far as possible – in a regulated manner. And that avoidable communication errors are avoided, which can quickly ruin the success of months of work! This is why the ability to communicate has always been one of the core skills for successful managers.

Our training teaches principles and methods for planning, preparing, implementing and following up communication between two or more parties.

Contents

• Introduction to everyday professional communication
• Use cases for communication
• Basics of communication
• Communication models
• Overview of communication options
• Comparison of face-to-face versus online communication formats
• Communication process model (objectives, organization, preparation, implementation, follow-up)
• Phone calls
• Meetings
• Workshops
• Information event
• Training courses
• Emails
• Circular letter
• Informal communication (hallway conversation, lunch conversation, chat)
• Templates to accompany communication
• Recommendations for effective and efficient communication

Methodology

The individual topics are taught by conveying the theoretical basics and then practicing them in the form of practical tasks and deepening them through moderated discussion rounds. at least half of the time available is used for practical exercises and interactive exchange.

Benefit

• You are aware of the tasks of a meeting leader.
• You will know which steps are necessary for the successful preparation, implementation and follow-up of meetings.
• They know methods and tools to document and visualize appropriately during meetings.
• You recognize difficult situations in meetings and can deal with them.

Target group

The event is aimed at specialists and managers.

Supporting program

At face-to-face events, you have the opportunity to exchange ideas during the breaks and after the first day of the event and to make personal contacts in a pleasant atmosphere with drinks and snacks.